Terms and Conditions

These Terms and Conditions govern access to and use of the websites, pages, products, and services offered by Driplo. Driplo provides a platform for creating and operating quiz funnels, capturing and managing leads, handling subscription billing, and supporting related analytics, support, and configuration workflows.

By accessing or using Driplo, you represent that you have read, understood, and agree to these Terms, as well as to the Privacy Policy and applicable law.

1. Platform use

You may use Driplo only for lawful purposes and in accordance with these Terms. Use of the platform must not violate third-party rights, applicable rules, intellectual property, privacy, security, or the integrity of Driplo's systems.

You are not allowed to:

• copy, resell, sublicense, or commercially exploit the platform in an unauthorized way;
• attempt to gain improper access to accounts, environments, infrastructure, APIs, or third-party data;
• interfere with the normal operation of the service, bypass technical limits, perform improper reverse engineering, or build competing services from the platform;
• use Driplo for unlawful, fraudulent, abusive, deceptive, defamatory, or otherwise harmful activity;
• submit content or data without an adequate legal basis, including leads or personal data collected in violation of applicable law.

2. Account, credentials, and user responsibilities

You are responsible for the information provided during registration, for keeping your credentials confidential, and for all activity carried out in your account or workspace.

You are also responsible for:

• keeping account data up to date;
• assigning internal access carefully and reviewing permissions regularly;
• adopting reasonable security measures to protect passwords, devices, and integrations;
• using the platform in a manner consistent with applicable laws on marketing, data protection, consumer matters, and intellectual property;
• being responsible for the lawfulness of the content, leads, campaigns, pages, and data submitted to Driplo.

If you identify misuse, suspected fraud, or a security incident related to your account, you must notify us without undue delay at support@driplo.app.

3. Content, data, and feedback

The data, text, images, copy, responses, leads, pages, settings, and other materials you submit to the platform remain your responsibility. Driplo may process that content only to the extent necessary to host, process, transmit, display, and enable the contracted features, as well as for security, support, legal compliance, and service improvement, in accordance with the Privacy Policy.

You represent that you hold the rights, authorizations, and legal bases required to use and process in Driplo all content and personal data submitted to the platform.

Feedback, suggestions, and comments sent to Driplo may be used to improve the services without creating any compensation obligation.

4. Payments, plans, and billing

Driplo may offer free plans, monthly plans, annual plans, add-ons, credits, usage limits, and additional features, depending on commercial availability.

When you purchase a paid plan, you agree to be charged through the payment methods made available in the purchase flow. Monthly and annual subscriptions may be billed on a recurring basis according to the cycle selected at checkout and the terms shown in the applicable checkout flow or commercial proposal.

Unless the offer expressly states otherwise:

• monthly plans renew automatically each month;
• annual plans renew automatically at the end of each annual cycle;
• cancellation prevents future renewals but does not undo amounts already due for the current billing period, except where applicable law requires otherwise or where an express commercial term states otherwise;
• taxes, banking fees, chargebacks, and costs arising from delinquency or fraud may be passed through where applicable.

We may change pricing, plan structures, limits, and features upon reasonable prior notice, except where legal, operational, or urgent security reasons require a different approach.

If you identify a billing issue, please contact support@driplo.app within a reasonable time after becoming aware of the problem so it can be reviewed and addressed.

5. Term, suspension, and termination

These Terms remain in effect while you use Driplo or keep an active account on the platform.

Driplo may suspend, restrict, or terminate access, with or without prior notice, when there is:

• a violation of these Terms or applicable law;
• abusive or fraudulent use, or conduct that creates a material risk to the platform, third parties, or Driplo itself;
• delinquency, chargeback, improper dispute, or inability to process amounts due;
• a requirement from a competent authority or a need to preserve service security and continuity.

You may cancel your account or subscription according to the options available in the product or through support. After termination, we may retain certain records and data for the time required to comply with legal, regulatory, tax, accounting, and rights-defense obligations.

6. Privacy and security

The processing of personal data related to the use of Driplo is governed by our Privacy Policy. Although we adopt reasonable security measures and operational best practices, no digital environment is entirely free from failures, downtime, or unauthorized access.

You acknowledge that you also play an essential role in account security, including the protection of credentials, the proper configuration of integrations, and the lawful use of data captured through the platform.

7. Responsibilities, warranties, and limitations

Driplo uses reasonable efforts to provide a functional, secure, and continuously evolving platform, but it does not guarantee that the services will be uninterrupted, error-free, fit for any specific business expectation, or free from failures caused by external factors, third parties, or misuse.

To the maximum extent permitted by applicable law:

• the services are provided as is and as available;
• Driplo is not liable for indirect losses, lost profits, lost revenue, lost opportunity, reputational harm, or consequences arising from the use of or inability to use the platform;
• Driplo's total liability for any claim related to the services is limited to the amount actually paid by you to Driplo in the 12 months preceding the event giving rise to the claim.

If your actions, content, or violations of these Terms cause losses, claims, or costs to Driplo, you agree to indemnify the platform to the extent permitted by law.

8. Governing law and dispute resolution

These Terms are governed by the laws of the Federative Republic of Brazil.

Any dispute arising from the interpretation, validity, performance, or termination of these Terms should preferably be resolved amicably. If that is not possible, the chosen contractual framework of arbitration in Sao Paulo - SP remains in place, subject to applicable law and without prejudice to urgent, injunctive, or enforcement measures allowed by law.

9. General provisions

We may update these Terms periodically to reflect legal, operational, commercial, or technical changes. When a change is material, we may notify you by email, in-product messaging, on the site, or through other appropriate channels.

Any tolerance regarding a breach of these Terms does not constitute a waiver of rights. If any clause is held invalid or unenforceable, the remaining provisions will remain in effect.

If you have questions about these Terms or about using Driplo, contact support@driplo.app.